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  1. Jira Service Management Cloud
  2. JSDCLOUD-9439

At the customer portal, users are able to submit a request before the attachment upload has been concluded

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    Description

      Issue Summary

      At the customer portal, users are able to submit a request before the attachment upload has been concluded

      Steps to Reproduce

      1. Access Jira Service Desk portal
      2. Try to raise a request and upload a file along with the request
      3. Submit the request before the upload finishes up

      Expected Results

      • User should not be able to raise the request until the upload is finished up.

      Actual Results

      The ticket is created without the attachment

      Notes

      • To reproduce that try to upload large files so you can submit the request before the upload finishes up.
      • If you try to upload a file after the ticket was created the comment button stays grayed out until the upload is finished.

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            d0d1ba410583 Sushant Koshy
            tbehm@atlassian.com Thiago Behm
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            Dates

              Created:
              Updated:
              Resolved: