Problem Definition

At the moment, images without any link in a Service Desk portal's article are not clickable

Suggested Solution

Why this is important

The customer portal article view is too narrow. Screenshots are being resized to a point where they are not visible and unusable. For example:

• In Confluence:
  
• In Service Desk portal:
  

In the Confluence old editor, images can be assigned a link. This would allow images to be hosted in external storage and stored its original size. This means that a user could click on the resized screenshot in the portal view and then get a larger view of that screenshots. However, in the new editor, this is no longer possible. Images on the new editor can longer act as a hyperlink.

Additional Information

As the old editor is getting deprecated, it seems logical to implement this on a Service Desk portal's article OR allow the images on the Confluence new editor to be assigned a link.

Workaround

No workaround