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  1. Jira Service Management Cloud
  2. JSDCLOUD-8792

Open images in original size when clicked in Service Desk Portal Articles

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    Description

      Problem Definition

      At the moment, images without any link in a Service Desk portal's article are not clickable

      Suggested Solution

      Why this is important

      The customer portal article view is too narrow. Screenshots are being resized to a point where they are not visible and unusable. For example:

      • In Confluence:
      • In Service Desk portal:

      In the Confluence old editor, images can be assigned a link. This would allow images to be hosted in external storage and stored its original size. This means that a user could click on the resized screenshot in the portal view and then get a larger view of that screenshots. However, in the new editor, this is no longer possible. Images on the new editor can longer act as a hyperlink.

      Additional Information

      As the old editor is getting deprecated, it seems logical to implement this on a Service Desk portal's article OR allow the images on the Confluence new editor to be assigned a link.

      Workaround

      No workaround

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              6cf75f652d57 Joseph
              mariffin Mohamed Hazwan Ariffin (Inactive)
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              Dates

                Created:
                Updated: