Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-868

Include Domain Level Restrictions for Service Desk Public Signup

    XMLWordPrintable

    Details

    • UIS:
      0
    • Support reference count:
      76
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update as of 15 January 2021

      Hello all, 

      Thank you for all who have voted, watched and commented on this issue. It issue has been selected as a strong candidate for our short term roadmap. I will share more information has it comes, but we may soon be seeking feedback on some concepts.

      Cheers, 

      Ben.

      Problem Definition

      Currently when users configure public signup for Service Desk there is no current feature that allows admins to restrict the public signup for specific email domains. While this feature exists for the JIRA public signup option there is no such option for Service Desk public signup. This lack of functionality results in security implications to companies who - for multiple reasons - need to restrict customer public signup for Service Desk only to a specific set of external customers/domains.

      Suggested Solution

      Allow restriction to particular domains and verification process for valid e-mails to avoid spam account creation.

      Workaround

      It is possible to automatically remove tickets created from undesired domains by following the steps of the article below:
      https://community.atlassian.com/t5/Jira-Service-Desk-articles/Restrict-the-creation-of-tickets-of-your-Jira-Service-desk-Cloud/ba-p/1351965

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              7ad1551c39c0 Benjamin Paton
              Reporter:
              maguiar MarlonA
              Votes:
              500 Vote for this issue
              Watchers:
              270 Start watching this issue

                Dates

                Created:
                Updated: