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  1. Jira Service Management Cloud
  2. JSDCLOUD-9297

Allow restricting portal access by customer domain

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      Problem definition

      When public signup is enabled, I can restrict portal access at a per project level by setting "Customers my team adds to the project" or "Anyone can send a request...".

      These two settings do not allow me to configure specific portal access for customers by their domain. This is problematic when I have different JSD projects serving different sets of customers who shouldn't be able to access each other's portal.

      Suggested solution

      Add a third option under Customer Permissions which lets admins configure "Anyone belonging to {some-domain} can send a request".

       

      Workaround

      Set all projects to "Customers my team adds to the project" and manually manage customers without using self-signup.

      This, unfortunately, is a very tedious process for large groups of customers who have to be added to a project, or if new customers need to be constantly signed up (from the allowed domain) and added to a project.

            7ad1551c39c0 Benjamin Paton
            dma@atlassian.com David Ma
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              Created:
              Updated:
              Resolved: