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Suggestion
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Resolution: Duplicate
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Thank you all for your votes and feedback on this issue. This is the smaller of two issues about the same topic, and has been closed to direct the discussion to https://jira.atlassian.com/browse/JSDCLOUD-868
That issue in currently Under Consideration and being evaluated for prioritisation. We would love to hear from you over there.
Problem Definition
In certain cases, Service Desks need to be restricted to a set of customers belonging to one and the same organisation.
Public signup does not provide a proper means to prevent incorrect customer accounts not belonging to that organisation from being created.
The only alternative available right now, is to disable public signup, which has as a result that the Service Desk administrator can get presented with significant amounts of work solely for account creation.
Suggested Solution
As such, being able to define an email domain as requirement for public signup, can provide a small degree of safety, while at the same time prevent a lot of overhead for the administrators.
For instance, if a Service Desk has public signup enabled, and an email domain has been defined, the Service Desk will only allow account creation if the source address conforms to the defined domain.
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[JSDCLOUD-3669] Allow email domain restrictions for public signup
This is a must have. It takes a long time from the admins to authorize users from a given organization and a simple white list of domains should be enough instead of manually adding in the users. Zendesk provides this feature
How much time we have to wait?
It's very important to have a customer domain (white-list) in project customers to avoid rejected mails from not registered customers when project permissions are set like "create issue only from customer added to my project".
Meanwhile, does anyone know a workaround using marketplace app or any other solution to resolve this problem?
Not only would this really help but it really is a crucial and necessary feature for security purposes.
This appears to be the same as: https://jira.atlassian.com/browse/JSDCLOUD-868
In a company with over a hundred people who use various email addresses from within five different domains this would be very nice to have. Some users will never contact IT support and others will from multiple of their email addresses.
This issue being open for four years is disheartening, given how expensive is Jira Service Desk, not having such a feature for large organizations makes it a real challenge on admins.