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  1. Jira Service Management Data Center
  2. JSDSERVER-3669

Allow email domain restrictions for public signup

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      In certain cases, Service Desks need to be restricted to a set of customers belonging to one and the same organisation.
      Public signup does not provide a proper means to prevent incorrect customer accounts not belonging to that organisation from being created.

      The only alternative available right now, is to disable public signup, which has as a result that the Service Desk administrator can get presented with significant amounts of work solely for account creation.

      Suggested Solution

      As such, being able to define an email domain as requirement for public signup, can provide a small degree of safety, while at the same time prevent a lot of overhead for the administrators.

      For instance, if a Service Desk has public signup enabled, and an email domain has been defined, the Service Desk will only allow account creation if the source address conforms to the defined domain.

          Form Name

            [JSDSERVER-3669] Allow email domain restrictions for public signup

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              Unassigned Unassigned
              mnassette MJ (Inactive)
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                Created:
                Updated: