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  1. Jira Service Management Cloud
  2. JSDCLOUD-855

Should Service Desk customers be added as watchers?

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • Forge and Connect
    • None

    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      When a request is created, the customer (or requester) is added as a watcher to that request. This is not visible in the Customer Portal but visible in the Agent view as well as JIRA issue view.

      The fact that customers cannot access JIRA suggests that they should not be added as a watcher, except there's a special, technical reason for that. Indeed, if an agent manually tries to add a customer as a watcher, this error is thrown which sounds logical:

      A clearer picture of how this works is highly appreciated.

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-855 Should Service Desk customers be added as watchers?

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-823 Mail handler for JIRA SD does not support CC watchers

          • Closed
          relates to

          Suggestion - JSDCLOUD-269 Allow customers to add other customers as request participants in the Customer Portal

          • Closed

          Activity

            People

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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              7 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: