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  1. Jira Service Management Cloud
  2. JSDCLOUD-8392

"Customer Request type" is wrongly exported in CSV

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      Summary

      When the user exports an issue from Jira to CSV (all fields) or CSV (Current fields) the "Customer Request type" does not match the actual request type in the ticket, instead, it shows a different request type.

      Steps to reproduce

      1. Search for tickets where the request type is not empty;
        "Request Type" is not EMPTY
      2. Click on Export Excel CSV (all fields) or CSV (Current fields).

      Expected results

      The CSV is exported with the request type of the ticket.

      Actual result

      The CSV is exported with a wrong request type.

      Workaround

      None.

        1. Screen Shot 2019-08-27 at 11.26.02.png
          33 kB
          Eduardo Santos
        2. Screen Shot 2019-08-27 at 11.32.37.png
          7 kB
          Eduardo Santos

              siddharth@atlassian.com Siddharth Srivastava
              esantos@atlassian.com Eduardo Santos
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                Created:
                Updated:
                Resolved: