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  1. Jira Service Management Cloud
  2. JSDCLOUD-4520

"Customer Request type" field get encoded when exported to CSV


      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.


      When the user exports an issue from Service desk to CSV(all fields) the "Customer Request type" do not show the actual name of the request type, instead it shows a code from it.

      Steps to Reproduce

      1. Search for service desk issue that contains not default request types
      2. Click on Export Excel CSV (all fields)

      Expected Results

      On the exported csv, "Customer Request type" field shows the name of the request type.

      Actual Results

      It shows a code from it.

            siddharth@atlassian.com Siddharth Srivastava
            bcasaroli Bernardo Casaroli (Inactive)
            42 Vote for this issue
            49 Start watching this issue