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  1. Jira Service Management Cloud
  2. JSDCLOUD-8317 Team-managed Jira Service Desk Projects
  3. JSDCLOUD-8159

Enable the approvers on next-gen projects

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    • Icon: Sub-task Sub-task
    • Resolution: Done
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    • Next-gen
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      Approvals are now available in next-gen projects. You can now add approvals in your workflows, assign approvers and transition workflows automatically when the request is approved or rejected!

      We’d love for you to check it out, add approvals to your workflows and let us know what you think.

      • To set one up, head to Project settings > Request types, and click the Edit workflow button at the top.
      • Select a status, and in the sidebar on the right hand side you should see an Approvals section, where you can add a new approval to that status.

      For more detailed info on how to set up approvals, please check out our documentation.

      If you have any questions or feedback, please feel free to reach out,

      Cheers

      The Jira Service Desk team

      ------

      Problem

      Currently, it is not possible to configure approvers in next-gen projects, only in classic ones. This is a major functionality to customers that wants a simple configuration with approvers.

      Suggestion

      Enable approvers in next-gen projects.

            [JSDCLOUD-8159] Enable the approvers on next-gen projects

            Charles Trilha (Inactive) made changes -
            Link New: This issue was cloned as JSDCLOUD-11507 [ JSDCLOUD-11507 ]

            Stefan Bauer added a comment - - edited

            I was able to get one of these to work when it was first announced - but now seems still to be turned off?  Any updates?

            Stefan Bauer added a comment - - edited I was able to get one of these to work when it was first announced - but now seems still to be turned off?  Any updates?

            Sean Bryceland added a comment -

            Just been trying to use the feature but getting an error every time i try to save a workflow with approval config. 

            Raised a question here before I saw this thread. https://community.atlassian.com/t5/Jira-Service-Desk-questions/Next-Gen-Approvers-feature-throws-error/qaq-p/1275582#M44381

             

            Sean Bryceland added a comment - Just been trying to use the feature but getting an error every time i try to save a workflow with approval config.  Raised a question here before I saw this thread.  https://community.atlassian.com/t5/Jira-Service-Desk-questions/Next-Gen-Approvers-feature-throws-error/qaq-p/1275582#M44381  

            Christophe (Inactive) added a comment -

            Max, unfortunately we had to turn the feature back off temporarily due to a bug, but a fix is merged and waiting to be deployed, so we expect to turn the feature back on by end of today.

            My apologies for the delay, our feature lead pgrasevski will respond again here once we have re-enabled the feature.

            Cheers

            Christophe

            Christophe (Inactive) added a comment - Max, unfortunately we had to turn the feature back off temporarily due to a bug, but a fix is merged and waiting to be deployed, so we expect to turn the feature back on by end of today. My apologies for the delay, our feature lead pgrasevski will respond again here once we have re-enabled the feature. Cheers Christophe

            Max Borrero added a comment -

            Great news, but we still don't see the approval-option in the "edit workflow"-view. Tried selecting multiple statuses but no luck. There is no APPROVAL with a + button next to it in the right hand-pane.

            Max Borrero added a comment - Great news, but we still don't see the approval-option in the "edit workflow"-view. Tried selecting multiple statuses but no luck. There is no APPROVAL with a + button next to it in the right hand-pane.
            Christophe (Inactive) made changes -
            Description Original: h3. Problem

            Currently, it is not possible to configure approvers in next-gen projects, only in classic ones. This is a major functionality to customers that wants a simple configuration with approvers.

            h3. Suggestion

            Enable approvers in next-gen projects.             		New: Approvals are now available in next-gen projects. You can now add approvals in your workflows, assign approvers and transition workflows automatically when the request is approved or rejected!

            We’d love for you to check it out, add approvals to your workflows and let us know what you think.
             * To set one up, head to Project settings > Request types, and click the Edit workflow button at the top.

             * Select a status, and in the sidebar on the right hand side you should see an Approvals section, where you can add a new approval to that status.

            For more detailed info on how to set up approvals, please check out our [documentation|https://support.atlassian.com/jira-service-desk-cloud/docs/add-an-approval-to-a-request-type-in-next-gen-projects/].

            If you have any questions or feedback, please feel free to reach out,

            Cheers

            The Jira Service Desk team
            h3. ------
            h3. Problem

            Currently, it is not possible to configure approvers in next-gen projects, only in classic ones. This is a major functionality to customers that wants a simple configuration with approvers.
            h3. Suggestion

            Enable approvers in next-gen projects.
            Christophe (Inactive) made changes -
            Resolution New: Done [ 17 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]

            Christophe (Inactive) added a comment -

            Hello,

            We’re excited to let you know that approvals are now available in next-gen projects!

            You can now add approvals in your workflows, assign approvers and transition workflows automatically when the request is approved or rejected!

            We’d love for you to check it out, add approvals to your workflows and let us know what you think.

            • To set one up, head to Project settings > Request types, and click the Edit workflow button at the top.
            • Select a status, and in the sidebar on the right hand side you should see an Approvals section, where you can add a new approval to that status.

            For more detailed info on how to set up approvals, please check out our documentation.

            If you have any questions or feedback, please feel free to reach out,

            Cheers

            The Jira Service Desk team

            Christophe (Inactive) added a comment - Hello, We’re excited to let you know that approvals are now available in next-gen projects! You can now add approvals in your workflows, assign approvers and transition workflows automatically when the request is approved or rejected! We’d love for you to check it out, add approvals to your workflows and let us know what you think. To set one up, head to Project settings > Request types, and click the Edit workflow button at the top. Select a status, and in the sidebar on the right hand side you should see an Approvals section, where you can add a new approval to that status. For more detailed info on how to set up approvals, please check out our documentation . If you have any questions or feedback, please feel free to reach out, Cheers The Jira Service Desk team

            Furkan Ayata added a comment -

            Hi!

            Still no update on this issue since you were doing QA 1 month ago?

            Furkan Ayata added a comment - Hi! Still no update on this issue since you were doing QA 1 month ago?

            otas.aleksejevas added a comment -

            Hello, i want to share my use case for approval's maybe it would help a bit, we waiting this too.

             

            I have Jira SD for collecting issues.

            All issues going to Jira software to developer Kanban.

             

            I must have 2 types of approval

            1. Approve for estimate (only dedicated users can approve - Atlassian user)
            2. Approve for done (could be any of company employee who create task - non atlassian user)

             

            Kanban must sync statuses with Jira SD (Done) 

            Kanban must sync comment with Jira SD (Done)

            Jira SD must sync comments with Kanban (Not possible?) 

            Jira SD must collect approves (Waiting?) 

             

            If needed more information just write me back. 

             

            otas.aleksejevas added a comment - Hello, i want to share my use case for approval's maybe it would help a bit, we waiting this too.   I have Jira SD for collecting issues. All issues going to Jira software to developer Kanban.   I must have 2 types of approval Approve for estimate (only dedicated users can approve - Atlassian user) Approve for done (could be any of company employee who create task - non atlassian user)   Kanban must sync statuses with Jira SD (Done)  Kanban must sync comment with Jira SD (Done) Jira SD must sync comments with Kanban (Not possible?)  Jira SD must collect approves (Waiting?)    If needed more information just write me back.   

              ccapel Christophe (Inactive)
              esantos@atlassian.com Eduardo Santos
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                Created:
                Updated:
                Resolved: