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  1. Jira Service Management Cloud
  2. JSDCLOUD-8144

Chrome local storage error (in the console) when viewing a portal ticket, preventing accessing the ticket

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      Summary

      Some Chrome users can face a local storage error (visible console), preventing them from viewing their tickets

      From the console - is_arguments.js:12 DOMException: Failed to execute 'setItem' on 'Storage': Setting the value of '/customerview/session' exceeded the quota.
      
       
      Another one - Uncaught DOMException: Failed to execute 'setItem' on 'Storage': Setting the value of 'atlassian-analytics.unknown.lock' exceeded the quota.
      

      Here's the screen that will be rendered:

      Customer Impact

      Customer unable to access customer portal tickets (should still be able to navigate / raise tickets, the problem is not being able to view them)

      Environment

      Cloud

      Steps to Reproduce

      TBD at this point

      Expected Results

      Portal user can view their ticket.

      Actual Results

      Portal user runs into the above error and can't view their ticket

      Workaround

      Clearing the local storage.
      In the Developer Tools, click Application > Local Storage(sidebar) > Find the domain where the problem is experienced > Clear All (stop sign)

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          Clement Capiaux

              nrobson Nick Robson
              ccapiaux Clement Capiaux (Inactive)
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                Created:
                Updated:
                Resolved: