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  1. Jira Software Server and Data Center
  2. JSWSERVER-16578

"Setting the value of 'atlassian-analytics.jira.lock' exceeded the quota" error displayed while browsing boards

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    Details

    • Type: Bug
    • Status: Short Term Backlog (View Workflow)
    • Priority: High
    • Resolution: Unresolved
    • Affects Version/s: 7.7.0, 7.9.1, 7.13.1, 8.0.2, 7.13.4, 7.13.5, 8.5.4, 8.5.7
    • Fix Version/s: None
    • Component/s: AgileBoard
    • Labels:
    • Introduced in Version:
      7.07
    • Support reference count:
      53
    • Symptom Severity:
      Severity 3 - Minor
    • UIS:
      77
    • Current Status:
      Hide
      Atlassian Update – 07 March 2019

      Hi everyone,

      As a result of the recent reports of the bug still occurring in versions which had been marked as fixed the issue was reopened. 

      Because of its impact on software teams and the confusion caused by premature resolution, it will be prioritised in the Short Term which is reflected by the new status. Please refer to the Atlassian Bugfix Policy for details on how we prioritise and deliver fixes in our product.

      In the meantime, please refer to this KB article for a viable workaround.

      Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments.

      Thank you,
      Pawel Drygas, 
      Jira Bugmaster

      Show
      Atlassian Update – 07 March 2019 Hi everyone, As a result of the recent reports of the bug still occurring in versions which had been marked as fixed the issue was reopened.  Because of its impact on software teams and the confusion caused by premature resolution, it will be prioritised in the  Short Term  which is reflected by the new status. Please refer to the  Atlassian Bugfix Policy for details on how we prioritise and deliver fixes in our product. In the meantime, please refer to this KB article  for a viable workaround. Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments. Thank you, Pawel Drygas,  Jira Bugmaster

      Description

      Description

      There's a large javascript error report displayed to a user, related to a QuotaExceededError. This usually happens after opening a board.

      Steps to reproduce

      The bug occurs when usage data collection mechanism (details) exceeds browser's local storage quota. Reproducing it through regular Jira usage is time-consuming and non-deterministic. Instead, one may try triggering it through storing a preposterously large text (the actual limit depends on a browser) to local storage via a developer console.

      Expected behaviour

      Data collection mechanism exceeding browser's local storage quota does not disrupt user's actions.

      Actual behaviour

      An error pops up.

      Details

      Local storage quota varies depending on a browser and its version and is calculated per origin (protocol, hostname and port number). The actual sizes can be found directly via browser or in its documentation.

      Exception: Uncaught QuotaExceededError: Failed to execute 'setItem' on 'Storage': Setting the value of 'atlassian-analytics.jira.lock' exceeded the quota.
      Resource: http://jira.tribe.neobards.com/s/9762d4607a529aff0f585618381e38a8-CDN/fxf317/79001/b6b48b2829824b869586ac216d119363/f22efb833d6ee0f2088e4c77acb8da68/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true
      Line: 525
      Column: 649
      Environment
      
      
      Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.139 Safari/537.36
      Stack trace
      
      Error: Failed to execute 'setItem' on 'Storage': Setting the value of 'atlassian-analytics.jira.lock' exceeded the quota.
      at Object.l.set (http://jira.tribe.neobards.com/s/9762d4607a529aff0f585618381e38a8-CDN/fxf317/79001/b6b48b2829824b869586ac216d119363/f22efb833d6ee0f2088e4c77acb8da68/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:525:649)
      at f (http://jira.tribe.neobards.com/s/9762d4607a529aff0f585618381e38a8-CDN/fxf317/79001/b6b48b2829824b869586ac216d119363/f22efb833d6ee0f2088e4c77acb8da68/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:534:513)
      at h (http://jira.tribe.neobards.com/s/9762d4607a529aff0f585618381e38a8-CDN/fxf317/79001/b6b48b2829824b869586ac216d119363/f22efb833d6ee0f2088e4c77acb8da68/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:534:1026)
      
      • Problem is reproducible in both Firefox and Chrome.

      Workaround

      Functionality in JIRA and Confluence fail due to Exceeding Chrome Quota

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              Assignee:
              mmarzecki mmarzecki
              Reporter:
              yann63 Yann Follet
              Votes:
              102 Vote for this issue
              Watchers:
              121 Start watching this issue

                Dates

                Created:
                Updated: