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  1. Jira Service Management Cloud
  2. JSDCLOUD-8010

Apply the email template to customer invite 'account' type notifications

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    Description

      Problem Definition

      The customer notification email templates does not apply to the customer invite 'account' notification type.

      In the UI it states it will not effect 'account' type notifications:

      Templates change the look and style of request-related and custom notifications, except those which are account-type, e.g. Customer invited. You can add logos and variables, change the subject line, and more.See example templates

      Suggested Solution

      Include the email template for customer invites so a footer with the company logo and details can be included giving it a more professional look.

      Workaround

      No known workaround.

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-8529 Apply template customizations to account type notifications

          • Closed

          Suggestion - JSDCLOUD-12979 Ability to customize invite email for internal customer(create Customers with Atlassian accounts)

          • Closed
          mentioned in

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              Unassigned Unassigned
              dmark@atlassian.com Danny (Inactive)
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              Dates

                Created:
                Updated: