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  1. Jira Service Management Cloud
  2. JSDCLOUD-8529

Apply template customizations to account type notifications

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-8010 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Bhaargavi Natarajan
      Jira Service Management Cloud team

      In customer notifications, you can change the style of request-related and custom notifications by customizing templates.

      Templates are currently not applied to account type notifications.

      Suggested solution

      Apply the templates for all customer notifications so you can customize the style of the "Customer invited" notification.

       

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          duplicates

          Suggestion - JSDCLOUD-8010 Apply the email template to customer invite 'account' type notifications

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              Unassigned Unassigned
              vromero Victor Romero
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