Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-12979

Ability to customize invite email for internal customer(create Customers with Atlassian accounts)

    XMLWordPrintable

Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-8010 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Bhaargavi Natarajan
      Jira Service Management Cloud team

      Issue Summary

      If Internal is enable in customer access, when admin invites a customer at Jira Service Management project and a customer email is included "approved domains", the customer will invite as an Internal customer(customer with atlassian account).
      And a customer gets invite email, but admins can't customize email notification.

      Steps to Reproduce

      1. Jira > Settings > Products > Customer Access > enable "Internal"
      2. admin.atlassian.com > Products > User access settings > Approved domains
      3. add domain "example.com"
      4. Jira Service management project > Customer > invite "test@example.com" customer
      5. test@example.com will get invite email

      If a customer would be invited as "External user", admins can customize notification email at JSM project > [Settings] > [Customer notifications] > [Customer invited]

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-8010 Apply the email template to customer invite 'account' type notifications

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              38f0fdb790c2 K. Ariga
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: