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  1. Jira Service Management Cloud
  2. JSDCLOUD-7959

Request type with Issue type not configured in the Issue type schemes cannot be deleted

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Details

    Description

      Summary

      Request type with Issue type not configured in the Issue type schemes cannot be deleted

      Steps to Reproduce

      1. Create a request type with eg IT Help issue type
      2. Remove the issue type from the issue type scheme for the project
      3. Delete the request type

      Expected Results

      Request type deleted

      Actual Results

      Delete request type windows appear. Clicking on delete shows a loading icon but does nothing. Nothing in logs

      Workaround

      Add the issue type to the issue type scheme and remove the request type. Remove the issue type from the scheme again.

      Attachments

        Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-5215 Unable to delete request type associated with email requests.

          • Low - Low priority issues
          • In Progress

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-5161 Request type with Issue type not configured in the Issue type schemes cannot be deleted

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-8378 No message/adivce is displayed when deleting a request type that has a missing issue type

          • Closed

          Activity

            People

              ajoshi2@atlassian.com Amit
              akhan@atlassian.com Asim K
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              Dates

                Created:
                Updated:
                Resolved: