Details
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Bug
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Resolution: Unresolved
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Low
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22
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Severity 3 - Minor
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1
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Description
Summary
Deleting a request type associated with email requests hangs if the issue type is not associated to the project. No error message is shown on the user interface, which would be helpful.
Environment:
JIRA Service Desk Application v3.3.0-OD-1000.796.0
Steps to Reproduce
- Create a request type. E.g: Customer Questions. Associate the request type with "IT Help Issue type."
- Enable email requests and use "Customer Questions" as the request type.
- Go tho the issue type scheme and remove "IT Help" from the project context.
- Back on the "Request Types" screen, try deleting "Customer Questions".
Expected Results
Customer Questions request type is deleted
Actual Results
The deletion pop up just hangs on a spinning wheel.
The following appears on the browser console:
{"errors":[{"errorMessage":"This request type is the default request type for the email channel."}],"reasonKey":"sd.admin.request.type.error.used.by.email.settings","reasonCode":"400"}
Notes
Related bug: https://jira.atlassian.com/browse/JSD-4097
Having an error on the UI would be helpful as well.
Workaround
Associate the issue type to the issue type scheme.
Attachments
Issue Links
- is related to
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JSDCLOUD-7959 Request type with Issue type not configured in the Issue type schemes cannot be deleted
- Closed
- mentioned in
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