Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-5215

Unable to delete request type associated with email requests.

    XMLWordPrintable

Details

    Description

      Summary

      Deleting a request type associated with email requests hangs if the issue type is not associated to the project. No error message is shown on the user interface, which would be helpful.

      Environment:

      JIRA Service Desk Application v3.3.0-OD-1000.796.0

      Steps to Reproduce

      1. Create a request type. E.g: Customer Questions. Associate the request type with "IT Help Issue type."
      2. Enable email requests and use "Customer Questions" as the request type.
      3. Go tho the issue type scheme and remove "IT Help" from the project context.
      4. Back on the "Request Types" screen, try deleting "Customer Questions".

      Expected Results

      Customer Questions request type is deleted

      Actual Results

      The deletion pop up just hangs on a spinning wheel.

      The following appears on the browser console:

      {"errors":[{"errorMessage":"This request type is the default request type for the email channel."}],"reasonKey":"sd.admin.request.type.error.used.by.email.settings","reasonCode":"400"}

      Notes

      Related bug: https://jira.atlassian.com/browse/JSD-4097

      Having an error on the UI would be helpful as well.

      Workaround

      Associate the issue type to the issue type scheme.

      Attachments

        Issue Links

          Activity

            People

              rcrossman@atlassian.com Rachel Crossman
              pjunior Paulo Junior (Inactive)
              Votes:
              5 Vote for this issue
              Watchers:
              15 Start watching this issue

              Dates

                Created:
                Updated: