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Suggestion
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Resolution: Unresolved
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None
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None
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2,161
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1
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Problem Definition
In some cases, JIRA Service Desk administrator does not want the customer to be able to add a participant.
Suggested Solution
Add an option to disable sharing feature under Customer Permission and remove the Share feature from the Customer Portal.
Workaround
Here are some of the workaround that will help reduce the impact
- Disable notification for “Organization added” event from Project Settings > Customer notifications
- Disable automatic sharing of request with organization unless the customer manually selects an org at https://<YourSite>.atlassian.net/jira/settings/products/jira-service-management-configuration
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- Set "Should new requests automatically be shared with a customer's organization?" to "No, don't share email requests with the customer's organization. Requests sent from the portal will not be shared unless the customer selects otherwise" option.
- Make sure to set the customer share permissions as per your requirement
- is cloned from
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JSDSERVER-6087 Allow Service Desk administrator to disable "Share" feature
- Gathering Interest
- relates to
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JSDCLOUD-10908 Hide the "Share With" Field at Customer Portal Fields
- Gathering Interest
cea8b6bddbc3 Thank you for the update, however can JSDCLOUD-10908 at least be prioritized? We're not asking for much, just the option to hide the field at the very least. I imagine that would be much easier to implement at first.
Then the ability to outright disable it (as requested in this ticket) could be a future enhancement and done at a later date. Would you be willing to forward this idea along?
Thank you!