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  1. Jira Service Management Cloud
  2. JSDCLOUD-10908

Hide the "Share With" Field at Customer Portal Fields

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    Description

      Hide the "Share with" field from the Portal. This is not necessarily Mandatory for users. It sends annoying emails to all organization member. Please add an option to hide it as this is confusing to the users. 

       

      Workaround

      Here are some of the workaround that will help reduce the impact

      • Disable notification for “Organization added” event from Project Settings > Customer notifications
      • Disable automatic sharing of request with organization unless the customer manually selects an org at https://<YourSite>.atlassian.net/jira/settings/products/jira-service-management-configuration 
        • Set "Should new requests automatically be shared with a customer's organization?" to "No, don't share email requests with the customer's organization. Requests sent from the portal will not be shared unless the customer selects otherwise" option.

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              ed36d73f045d Gabriel Raubenheimer
              6539e7e756cc Celine Penaredondo
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                Created:
                Updated: