Details
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Suggestion
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Resolution: Timed out
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10
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hi Everyone,
Thank you for previously raising this feature request and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.
Thank you again for providing valuable feedback to our team!
Prathiksha
Jira Service Management Cloud team
Currently, the following message is displayed when it is not possible to create an issue through the Service Desk:
Not able to create issue via this Service Desk, please contact the system administrator.
In order to see what is the problem, it is needed to check the logs, which will show errors similar to:
2013-10-08 10:49:46,822 XXXXXXX ERROR sysadmin 649x10928x1 mibv2 XX.XXX.XXX.XXX,XXX.XXX.XX.XXX /servicedesk/customer/ssd/create/get-it-help [atlassian.viewport.fields.FieldValidator] [assignee] The default assignee does NOT have ASSIGNABLE permission OR Unassigned issues are turned off.
It'd be good and avoid friction if the reason it is not possible to create the issue is shown to the Administrator. That is, if an Administrator tries to replicate the problem, a message as the following would be displayed in the screen:
Not able to create issue via this Service Desk, the default assignee does NOT have ASSIGNABLE permission OR Unassigned issues are turned off.
Knowledge Base Article: Not able to create issue via this Service Desk error
Attachments
Issue Links
- is related to
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JSDCLOUD-221 Workflow Validator doesn't show Error
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- Closed
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- Closed