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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-70

Add detailed information when it's not possible to create issue via Service Desk

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, the following message is displayed when it is not possible to create an issue through the Service Desk:

      Not able to create issue via this Service Desk, please contact the system administrator.

      In order to see what is the problem, it is needed to check the logs, which will show errors similar to:

      2013-10-08 10:49:46,822 XXXXXXX ERROR sysadmin 649x10928x1 mibv2 XX.XXX.XXX.XXX,XXX.XXX.XX.XXX /servicedesk/customer/ssd/create/get-it-help [atlassian.viewport.fields.FieldValidator]  [assignee] The default assignee does NOT have ASSIGNABLE permission OR Unassigned issues are turned off.
      

      It'd be good and avoid friction if the reason it is not possible to create the issue is shown to the Administrator. That is, if an Administrator tries to replicate the problem, a message as the following would be displayed in the screen:

      Not able to create issue via this Service Desk, the default assignee does NOT have ASSIGNABLE permission OR Unassigned issues are turned off.

      Knowledge Base Article: Not able to create issue via this Service Desk error

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              Unassigned Unassigned
              mfernandes@atlassian.com Matheus Fernandes
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