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  1. Jira Service Management Data Center
  2. JSDSERVER-70

Add detailed information when it's not possible to create issue via Service Desk

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, the following message is displayed when it is not possible to create an issue through the Service Desk:

      Not able to create issue via this Service Desk, please contact the system administrator.

      In order to see what is the problem, it is needed to check the logs, which will show errors similar to:

      2013-10-08 10:49:46,822 XXXXXXX ERROR sysadmin 649x10928x1 mibv2 XX.XXX.XXX.XXX,XXX.XXX.XX.XXX /servicedesk/customer/ssd/create/get-it-help [atlassian.viewport.fields.FieldValidator]  [assignee] The default assignee does NOT have ASSIGNABLE permission OR Unassigned issues are turned off.

      It'd be good and avoid friction if the reason it is not possible to create the issue is shown to the Administrator. That is, if an Administrator tries to replicate the problem, a message as the following would be displayed in the screen:

      Not able to create issue via this Service Desk, the default assignee does NOT have ASSIGNABLE permission OR Unassigned issues are turned off.

      Knowledge Base Article: Not able to create issue via this Service Desk error

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            [JSDSERVER-70] Add detailed information when it's not possible to create issue via Service Desk

            Charlie Marriott added a comment -
            Atlassian Update – 19 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 19 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Deleted Account (Inactive) added a comment -

            I'd also appreciate it if error messages created by validators would be passed on ti the service desk portal. We have several validator where one of two fields must be filled and we want the error message to be displayed for the user.
            Does this relate to this issue or should I create a new one?

            Thanks.

            Deleted Account (Inactive) added a comment - I'd also appreciate it if error messages created by validators would be passed on ti the service desk portal. We have several validator where one of two fields must be filled and we want the error message to be displayed for the user. Does this relate to this issue or should I create a new one? Thanks.

              Unassigned Unassigned
              mfernandes@atlassian.com Matheus Fernandes
              Votes:
              10 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: