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  1. Jira Service Management Cloud
  2. JSDCLOUD-6458

Unable to export 'Portal only customers' using Firefox

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      Summary

      Unable to generate an export of 'Portal only customers' using the Firefox browser

      Steps to Reproduce

      1. Login to the instance on the Firefox browser (standard browsing mode or private window)
      2. Navigate to 'Jira Administration > User Management > Jira Service Desk > Portal only customers'
      3. Click on the 'Export users' button

      Expected Results

      1. File should be exported successfully

      Actual Results

      1. No prompt saying that the file was exported and is ready for download
      2. No download file in the Downloads folder
      3. A busy 'spinner' appears next to the button for a few seconds

      Workaround

      1. Use a different browser, e.g Google Chrome

        1. Screen Recording 2019-05-28 at 7.07.09 pm.mov
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        2. Screen Shot 2018-09-20 at 9.35.44 AM.png
          Screen Shot 2018-09-20 at 9.35.44 AM.png
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            [JSDCLOUD-6458] Unable to export 'Portal only customers' using Firefox

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              Unassigned Unassigned
              ezhapa Enida
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: