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  1. Jira Service Management Cloud
  2. JSDCLOUD-6458

Unable to export 'Portal only customers' using Firefox

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      Summary

      Unable to generate an export of 'Portal only customers' using the Firefox browser

      Steps to Reproduce

      1. Login to the instance on the Firefox browser (standard browsing mode or private window)
      2. Navigate to 'Jira Administration > User Management > Jira Service Desk > Portal only customers'
      3. Click on the 'Export users' button

      Expected Results

      1. File should be exported successfully

      Actual Results

      1. No prompt saying that the file was exported and is ready for download
      2. No download file in the Downloads folder
      3. A busy 'spinner' appears next to the button for a few seconds

      Workaround

      1. Use a different browser, e.g Google Chrome

        1. Screen Recording 2019-05-28 at 7.07.09 pm.mov
          5.86 MB
        2. Screen Shot 2018-09-20 at 9.35.44 AM.png
          Screen Shot 2018-09-20 at 9.35.44 AM.png
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            [JSDCLOUD-6458] Unable to export 'Portal only customers' using Firefox

            Nicole added a comment -
            Atlassian Update - November 4, 2020

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Desk users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.

            Thank you again for providing valuable feedback to our team!
            Jira Service Desk Cloud team

            Nicole added a comment - Atlassian Update - November 4, 2020 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Desk users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know. Thank you again for providing valuable feedback to our team! Jira Service Desk Cloud team

              Unassigned Unassigned
              ezhapa Enida
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: