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  1. Jira Service Management Cloud
  2. JSDCLOUD-6458

Unable to export 'Portal only customers' using Firefox

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      Summary

      Unable to generate an export of 'Portal only customers' using the Firefox browser

      Steps to Reproduce

      1. Login to the instance on the Firefox browser (standard browsing mode or private window)
      2. Navigate to 'Jira Administration > User Management > Jira Service Desk > Portal only customers'
      3. Click on the 'Export users' button

      Expected Results

      1. File should be exported successfully

      Actual Results

      1. No prompt saying that the file was exported and is ready for download
      2. No download file in the Downloads folder
      3. A busy 'spinner' appears next to the button for a few seconds

      Workaround

      1. Use a different browser, e.g Google Chrome

        1. Screen Shot 2018-09-20 at 9.35.44 AM.png
          Screen Shot 2018-09-20 at 9.35.44 AM.png
          11 kB
        2. Screen Recording 2019-05-28 at 7.07.09 pm.mov
          5.86 MB

          Form Name

            [JSDCLOUD-6458] Unable to export 'Portal only customers' using Firefox

            Raafi Mohammed made changes -
            Labels Original: timeout-bulk-close202011 New: nav-reviewed timeout-bulk-close202011
            Nicole made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Long Term Backlog [ 12073 ] New: Closed [ 6 ]
            Nicole made changes -
            Labels New: timeout-bulk-close202011
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2824026 ] New: JAC Bug Workflow v3 [ 3443383 ]
            Status Original: To Do [ 10071 ] New: Long Term Backlog [ 12073 ]
            Andrea made changes -
            Attachment New: Screen Recording 2019-05-28 at 7.07.09 pm.mov [ 354904 ]
            Andrea made changes -
            Component/s New: Accounts (Signup, Invite, Login, Logout, Reset Password, Profile) [ 46707 ]
            Component/s Original: Global Configuration [ 46700 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            SET Analytics Bot made changes -
            Support reference count New: 1
            Albert (Inactive) made changes -
            Remote Link New: This issue links to "ACTIVE-1395 (JDOG - JIRA Team Dogfood)" [ 388858 ]
            Albert (Inactive) made changes -
            Status Original: Untriaged [ 11672 ] New: To Do [ 10071 ]

              Unassigned Unassigned
              ezhapa Enida
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: