Notifications not sent to reporter when Invalid Request type with valid issue type

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    • Severity 3 - Minor

      Summary

      When some JSD issues have Issue types that don't have a valid request type or change the request type of an issue to an Issue type to doesn't have an equivalent service desk request type. Notifications stop going to the reporter when ticket updated.

      Steps to Reproduce

      1. Create or add a new issue type in the JSD project, eg BUG.
      2. Create a JSD ticket.
      3. Change the issue type to Bug.
      4. Notice having the request type to be invalid.

      Expected Results

      When updating the ticket, notification goes the reporter.

      Actual Results

      No notifications

      Workaround

      Create a request type for each Issue type.

        1. screenshot-1.png
          142 kB
          Bishoy Mushraky

            Assignee:
            Unassigned
            Reporter:
            Bishoy Mushraky (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated:
              Resolved: