Summary

When attaching a screenshot in an issue from Queue screen, it will refresh the browser content. If the customer already type in a text in the comment field and attaching the screenshot, the comment field will be cleared.

Why this is a problem

Data loss as contents of the comment box are lost upon what appears to be a forced page refresh

Any browser

Steps to Reproduce

1. Open a Jira Service Desk Queue
2. Click an issue to view it
3. Type in a text in comment field.
4. Get a screenshot by using CTRL+CMD+SHIFT+3 . Then paste it to the comment field using CMD+V
5. A pop up screen to attach screenshot display. Then, click upload

Expected Results

The screenshot thumbnail append to the comment field.

Actual Results

The browser page is refresh and the comment field is cleared.

Workaround

Open the issue not from the queue. Use https://instancename/browse/ISSUEKEY