Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-5698

Problem adding inline image to comments when issue is opened from queue

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Details

    • Bug
    • Resolution: Tracked Elsewhere
    • Low
    • Attachments, Queues
    • None

    Description

      Summary

      Problem with adding inline images to a comment in Jira Service Desk when the issue is opened from the queue.

      How to replicate

      1. Open an issue from the queue (issue URL ends in projects/ABC/queues/custom/xxx/ABC-xxx).
      2. Try to add an inline image to the comment by copy/paste.

      Expected results:
      You can add an inline image to the comment by copy/paste

      Current results:
      The image gets attached to the issue but the unsaved comment text is cleared, and the inline image is NOT added to the comment.

      Workaround

      Drag-and-drop the attachment.

      Attachments

        1. 100-105-dumps.pdf
          192 kB
        2. 156-215.80-dumps.pdf
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        3. 156-915.80-dumps.pdf
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        4. 200-105-dumps.pdf
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        5. 200-125-dumps.pdf
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        6. 200-150-dumps.pdf
          192 kB
        7. 200-155-dumps.pdf
          192 kB
        8. 200-310-dumps.pdf
          192 kB
        9. 200-355-dumps.pdf
          193 kB
        10. 200-601-dumps.pdf
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        11. 201-450-dumps.pdf
          192 kB
        12. 202-450-dumps.pdf
          192 kB
        13. 210-060-dumps.pdf
          192 kB
        14. 210-065-dumps.pdf
          192 kB
        15. 210-250-dumps.pdf
          192 kB
        16. 210-255-dumps.pdf
          192 kB
        17. 210-260-dumps.pdf
          192 kB
        18. 220-1001-dumps.pdf
          192 kB
        19. 220-1002-dumps.pdf
          192 kB
        20. 220-901-dumps.pdf
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        21. 220-902-dumps.pdf
          192 kB
        22. 250-430-dumps.pdf
          192 kB
        23. 300-070-dumps.pdf
          192 kB
        24. 300-075-dumps.pdf
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        25. 300-080-dumps.pdf
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        26. 300-085-dumps.pdf
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        27. 300-100-dumps.pdf
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        28. 300-101-dumps.pdf
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        29. Screen Shot 2017-10-30 at 6.20.40 PM.png
          Screen Shot 2017-10-30 at 6.20.40 PM.png
          46 kB
        30. Screen Shot 2017-10-30 at 6.22.52 PM.png
          Screen Shot 2017-10-30 at 6.22.52 PM.png
          71 kB

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              Unassigned Unassigned
              gguimaraes Glauco
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              Dates

                Created:
                Updated:
                Resolved: