Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-7132

Attach screenshot by pasting an image from the clipboard removes the draft comment in Text mode

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      Summary

      Attach a screenshot with to-be-submitted comment in Text mode will remove the comment from the Commend field.

      Steps to reproduce the problem

      1. Create an issue from JIRA in a Service Desk project.
      2. Copy a screenshot to clipboard.
      3. Open the issue directly eg. https://<instance>.atlassian.net/browse/<issuekey>
      4. Type something in the comment in the Text mode, do not submit the comment.
      5. Paste the image (Ctrl + V).
      6. Upload the screenshot in the pop-up screen.

      Expected result

      Screenshot will be uploaded, the comment remains in the Comment box with the wiki markup link of the screenshot at the end of the comment text

      Actual result

      Screenshot will be uploaded via popup, however, the comment is dismissed

      Notes

      This does not happen to issues in Business or Software projects.

      Workaround

      • Open issue via Detailed view within the issue navigator:
      • OR within any issue viewer, and before adding a comment, attach the attachment to the issue first.

        1. Screenshot 2018-10-24 at 9.38.38 AM.png
          Screenshot 2018-10-24 at 9.38.38 AM.png
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          Form Name

            [JSDCLOUD-7132] Attach screenshot by pasting an image from the clipboard removes the draft comment in Text mode

            Jacques Barbe added a comment -

            Indeed there has been a regression on this. Go upvote JSDCLOUD-5912

            Jacques Barbe added a comment - Indeed there has been a regression on this. Go upvote  JSDCLOUD-5912

            Koen van Besien added a comment -

            This is still a problem... as mentioned in the other tickets.
            This is a very annoying regression!

            Koen van Besien added a comment - This is still a problem... as mentioned in the other tickets. This is a very annoying regression!

              Unassigned Unassigned
              michin Michelle Chin
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: