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  1. Jira Service Management Cloud
  2. JSDCLOUD-578

Service Desk to have multiple assignees capability

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    • Suggestion
    • Resolution: Duplicate
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently JIRA Service Desk does not allow multiple assignee or assigning in a group/role basis as this sometimes can cause inconvenience when they are more than person is working on the issue itself.

      Customer justification:

      Our current Help desk software has the capability to assign to specific group of users when a component is chosen. That guarantees that someone will see it (in case the someone is out on vacation). Otherwise, the backup to the Component's default assignee will have to continually check the Queues to see if a ticket came in.

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          duplicates

          Suggestion - JSDCLOUD-106 Assign ticket to group

          • Reviewing
          is related to

          Suggestion - JSDSERVER-578 Service Desk to have multiple assignees capability

          • Closed

          Activity

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              Unassigned Unassigned
              dchua Daryl Chuah (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: