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  1. Jira Service Management Data Center
  2. JSDSERVER-578

Service Desk to have multiple assignees capability

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently JIRA Service Desk does not allow multiple assignee or assigning in a group/role basis as this sometimes can cause inconvenience when they are more than person is working on the issue itself.

      Customer justification:

      Our current Help desk software has the capability to assign to specific group of users when a component is chosen. That guarantees that someone will see it (in case the someone is out on vacation). Otherwise, the backup to the Component's default assignee will have to continually check the Queues to see if a ticket came in.

            [JSDSERVER-578] Service Desk to have multiple assignees capability

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011011 ] New: JAC Suggestion Workflow 3 [ 3648444 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665170 ] New: JAC Suggestion Workflow [ 3011011 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323805 ] New: Confluence Workflow - Public Facing v4 [ 2665170 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052457 ] New: JSD Suggestion Workflow - TEMP [ 2323805 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047629 ] New: JSD Suggestion Workflow [ 2052457 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279247 ] New: JSD Suggestion Workflow - TEMP [ 2047629 ]
            jonah (Inactive) made changes -
            Description Original: Currently JIRA Service Desk does not allow multiple assignee or assigning in a group/role basis as this sometimes can cause inconvenience when they are more than person is working on the issue itself.

            h4. Customer justification:
            {panel}
            Our current Help desk software has the capability to assign to specific group of users when a component is chosen. That guarantees that someone will see it (in case the someone is out on vacation). Otherwise, the backup to the Component's default assignee will have to continually check the Queues to see if a ticket came in.
            {panel}             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-578].
              {panel}

            Currently JIRA Service Desk does not allow multiple assignee or assigning in a group/role basis as this sometimes can cause inconvenience when they are more than person is working on the issue itself.

            h4. Customer justification:
            {panel}
            Our current Help desk software has the capability to assign to specific group of users when a component is chosen. That guarantees that someone will see it (in case the someone is out on vacation). Otherwise, the backup to the Component's default assignee will have to continually check the Queues to see if a ticket came in.
            {panel}
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-578 [ JSDCLOUD-578 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 692249 ] New: JSD Suggestion Workflow [ 1279247 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Ngoc (Gosha) Nguyen Duc (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              dchua Daryl Chuah (Inactive)
              Votes:
              6 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: