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  1. Jira Service Management Data Center
  2. JSDSERVER-578

Service Desk to have multiple assignees capability

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Details

    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently JIRA Service Desk does not allow multiple assignee or assigning in a group/role basis as this sometimes can cause inconvenience when they are more than person is working on the issue itself.

      Customer justification:

      Our current Help desk software has the capability to assign to specific group of users when a component is chosen. That guarantees that someone will see it (in case the someone is out on vacation). Otherwise, the backup to the Component's default assignee will have to continually check the Queues to see if a ticket came in.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-106 Assign ticket to group

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-578 Service Desk to have multiple assignees capability

          • Closed

          Activity

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              Unassigned Unassigned
              dchua Daryl Chuah (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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