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  1. Jira Service Management Cloud
  2. JSDCLOUD-567

Bring keyboard shortcuts to Service Desk Queue view

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for raising your feedback on this feature.

      We have released a feature to use keyboard shortcuts in queue view which makes this request obsolete. More information can be found in https://support.atlassian.com/jira-service-management-cloud/docs/use-keyboard-shortcuts-in-your-queues/.

      With that, we're closing this ticket and if you have additional suggestions/questions, please let us know by commenting on this ticket or, raising a ticket via https://support.atlassian.com.

      Prathiksha M S
      Jira Service Management Cloud team

      There should be keyboard shortcuts for quick navigation in the Service Desk queues view.

      j and k to go to next/previous issue would be killer(and would also be great while viewing issues as well), but it would be even better to have g then s go to the top of the current service desk or g then q to go back to your current queue or something similar.

      Is there a roadmap for adding some Service Desk specific keyboard shortcuts or recommended plugins to bring this functionality?

      Update as of 31 Mar 2017

      Hello Cloud customers,

      Great news - queue keyboard shortcuts is now available on cloud! The following are implemented:

      • j - focus next issue
      • k - focus previous issue
      • o or Enter - open the issue

      On behalf of the JSD team I want to thank all of you for your comments and feedback.

      — JIRA Service Desk Team

              Unassigned Unassigned
              2938cda3db2b Nick Cunningham
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