Summary

Due to a recent change, when exporting issues via CSV, the Customer Organization field is exported with the Organization ID and no longer brings the name of the Organization name. While this format is better for further JIRA imports, it is not human readable and may cause some confusion.

Steps to Reproduce

1. Create a Service Desk Project.
2. Create a Customer Organization under the project. Ex: Atlassian
3. Raise a ticket on behalf of a member of the Atlassian Organization.
4. Go to the Issue Navigator and export the issue to CSV (All Fields).

Actual Results

The column "Custom Field (Organizations)" displays the organization ID instead

Desired Results

The column "Custom Field (Organizations)" will display "Atlassian" on the Issue Row.

Workaround

You can find the Org ID by hovering your mouse over the Org and then referring to the URL, the ID will be the last digit. Or just click on the Org and check the address bar for the last digit. eg: https://completelyrandom123.atlassian.net/projects/ISD/organization/3 <- 3 is the organization ID.
You can then use this to find and replace in your spreadsheet.

Or Contact support