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  1. Jira Service Management Cloud
  2. JSDCLOUD-5897

Field organization is empty when exporting tickets

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Details

    Description

      Summary

      When exporting tickets that has organization field via CSV or printing details, the organization is empty.

      Steps to Reproduce

      1. Filter ticket that has organization e.g project = TEST AND Organizations = Atlassian
      2. Click to export CSV or Print Details

      Expected Results

      The field organization appears with the organization's name.

      Actual Results

      The field is empty.

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-6211 Organisation field is blank when Printing

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-5600 Export CSV - Ability to export Customer Organizations with their respective name instead of ID

          • Closed

          Activity

            People

              Unassigned Unassigned
              adaluz Angélica Luz
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              Dates

                Created:
                Updated:
                Resolved: