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  1. Jira Service Management Cloud
  2. JSDCLOUD-5425

Add the ability to customize Agent Notifications

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently, Service Desk Agents receive notifications as per JIRA Notification email template, which is not customizable.

      It would be great to have the ability to customize the content of emails sent to Agents, possibly including variables such as customer organization, request types and etc.

       

      Workaround

      You can use Automation to do this (you may want to disable the default Jira notifications that you are going to replace with the custom ones).

      You can find the Automation option in your project settings. Be careful not to confuse it with the Legacy Automation option present in the same menu.

       

      For further details on this please see:

       

            [JSDCLOUD-5425] Add the ability to customize Agent Notifications

            SET Analytics Bot made changes -
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            SET Analytics Bot made changes -
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            Anthony Powell added a comment -

            We just Moved to JSM and would love to see this be a thing as we had it in our old software.

             

            Anthony Powell added a comment - We just Moved to JSM and would love to see this be a thing as we had it in our old software.  

              1bbfd485bf63 Ben Costello
              pjunior Paulo Junior (Inactive)
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                Created:
                Updated: