Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-5327

Automation isn't triggered by Create Issue trigger when a custom event is set in the create issue transition.

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • Automation
    • None

      Summary

      Create Issue trigger doesn't work in automation when a Custom Event is set on the create transition.

      Steps to Reproduce

      1. Change the event of the create issue transition to a custom event
      2. Create an automation where the trigger is "Issue created".
      3. Create an issue and the automation will not be executed for this issue, also it won't show the issue on the Automation logs.

      Expected Results

      The automation execute properly, in case it fails it should at least show the reason of the failure on the automation log.

      Actual Results

      The automation isn't triggered and nothing is shown in the automation logs.

      Solution

      If you want to use a custom event, make sure it inherits its event type from "Issue created".

            [JSDCLOUD-5327] Automation isn't triggered by Create Issue trigger when a custom event is set in the create issue transition.

            Earl McCutcheon made changes -
            Link New: This issue relates to JSDCLOUD-4461 [ JSDCLOUD-4461 ]
            Earl McCutcheon made changes -
            Link New: This issue is related to JSDSERVER-4461 [ JSDSERVER-4461 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2303168 ] New: JAC Bug Workflow v3 [ 3442801 ]
            Dominik Franke made changes -
            Fix Version/s New: 1000.1599.0 [ 72990 ]
            Resolution New: Fixed [ 1 ]
            Status Original: To Do [ 10071 ] New: Closed [ 6 ]
            Dominik Franke made changes -
            Description Original: h3. Summary
            Create Issue trigger doesn't work in automation when a Custom Event is set on the create transition.

            h3. Steps to Reproduce
            # Change the event of the create issue transition to a custom event
            # Create an automation where the trigger is "Issue created".
            # Create an issue and the automation will not be executed for this issue, also it won't show the issue on the Automation logs.

            h3. Expected Results
            The automation execute properly, in case it fails it should at least show the reason of the failure on the automation log.

            h3. Actual Results
            The automation isn't triggered and nothing is shown in the automation logs.             		New: h3. Summary

            Create Issue trigger doesn't work in automation when a Custom Event is set on the create transition.
            h3. Steps to Reproduce
             # Change the event of the create issue transition to a custom event
             # Create an automation where the trigger is "Issue created".
             # Create an issue and the automation will not be executed for this issue, also it won't show the issue on the Automation logs.

            h3. Expected Results

            The automation execute properly, in case it fails it should at least show the reason of the failure on the automation log.
            h3. Actual Results

            The automation isn't triggered and nothing is shown in the automation logs.
            h3. Solution

            If you want to use a custom event, make sure it inherits its event type from "Issue created".
            Dominik Franke made changes -
            Assignee New: Dominik Franke [ dfranke@atlassian.com ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2057145 ] New: JSD Bug Workflow v5 - TEMP [ 2303168 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2054712 ] New: JSD Bug Workflow v5 [ 2057145 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2009490 ] New: JSD Bug Workflow v5 - TEMP [ 2054712 ]
            oli made changes -
            Status Original: Untriaged [ 11672 ] New: To Do [ 10071 ]

              dfranke@atlassian.com Dominik Franke
              foselame Francisco Oselame (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: