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  1. Jira Service Management Cloud
  2. JSDCLOUD-5220

Issues Created Outside SLA Work Week does not Observe SLAs

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      Summary

      SLA timers not starting for issues created outside SLA work week timers.

      Steps to Reproduce

      1. Create an issue outside of the defined work week time
      2. Observe the timer not working after work hours have started

      Expected Results

      SLA timer should begin count down once work hours has started

      Actual Results

      SLA timer does not begin count down once work hours has started

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          Hisham Dekmak

            mmcmahon Matthew McMahon (Inactive)
            namir Nursihah Amir (Inactive)
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              Created:
              Updated:
              Resolved: