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  1. Jira Service Management Cloud
  2. JSDCLOUD-5220

Issues Created Outside SLA Work Week does not Observe SLAs

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    Description

      Summary

      SLA timers not starting for issues created outside SLA work week timers.

      Steps to Reproduce

      1. Create an issue outside of the defined work week time
      2. Observe the timer not working after work hours have started

      Expected Results

      SLA timer should begin count down once work hours has started

      Actual Results

      SLA timer does not begin count down once work hours has started

      Attachments

        1. Breach.PNG
          14 kB
          Hisham Dekmak

        Issue Links

          is a regression of

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-2239 running() and paused() JQL functions do not properly work on newly created issues

          • Low - Low priority issues
          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-2737 Frozen SLA Time (Project = MHSD)

          • Medium - Medium priority issues
          • Closed
          mentioned in

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          was cloned as

          DESK-4479 Loading...

          Activity

            People

              mmcmahon Matthew McMahon (Inactive)
              namir Nursihah Amir (Inactive)
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              29 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: