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  1. Jira Service Management Cloud
  2. JSDCLOUD-5155

Unable to search for labels in customer portal

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    Description

      Summary

      Labels are not searchable from customer portal. The label searcher keeps loading without results

      Environment

      (Optional - If Applicable)

      • JSD version 1000.559.0 Cloud

      Steps to Reproduce

      1. Add a label to the field of a Request Type
      2. Access the portal, create a request and search for a label

      Expected Results

      Label is displayed in the label field

      Actual Results

      Label field keeps loading

      No errors in logs.
      Error in browser console

      Uncaught TypeError: this._populateLabelSuggestionQueryData is not a function
      

      Workaround

      No workaround at the moment

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              hphoquan Hanh Pho
              nmohdkhalid Nabil
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              Dates

                Created:
                Updated:
                Resolved: