Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-5121

Transition from customer portal fails

    XMLWordPrintable

Details

    Description

      Summary

      It is now possible to have transitions on Customer Portal for customers to click in Cloud as a feature from JSD-40.

      It fails when the Transition Issue permission for the service desk project is granted to Service Desk Customer - Portal Access.

      Environment

      • JIRA v1000.141.1
      • JIRA Service Desk v3.2.0-OD-18-002-D20160705T034522

      Steps to Reproduce

      1. Create service desk project and link to Confluence KB space
      2. Enable the "Show transition in the Customer Portal" at the project workflow (for the purpose of testing, enable this for the transition after a ticket creation).
      3. Log in as a customer
      4. Create an issue in the portal
      5. Transition the issue to the status in Step 2.

      Expected Results

      Successful transition.

      Actual Results

      No information in logs. Error in UI:

      Notes

      This issue only happens when logged in as a Customer. Admins have no problem transitioning in customer portal.

      Workaround

      None at the moment.

      Attachments

        1. Screen Shot 2016-07-14 at 1.11.09 PM.png
          177 kB
          JP Rowan
        2. transition error.png
          11 kB
          Nithiyaa Ghanis

        Activity

          People

            Unassigned Unassigned
            nghanis Nithiyaa Ghanis (Inactive)
            Votes:
            5 Vote for this issue
            Watchers:
            13 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved: