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  1. Jira Service Desk Cloud
  2. JSDCLOUD-4803

Option to display Request Name in portal request view

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      2
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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      At the moment, when a request is created, the request will only show the request type icon and would not display the request type name. Without a request name, users tend to confuse to what kind of request type typically when an approval is required.

      Suggested Solution

      Add the request name together with the request type icon.

      Why this is important

      Avoid confusion on request types required for a user to approve.

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              Assignee:
              Unassigned
              Reporter:
              nmohdkhalid Bil.Nabil
              Votes:
              3 Vote for this issue
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              4 Start watching this issue

                Dates

                Created:
                Updated: