• Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • None
    • 0
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      At the moment, when a request is created, the request will only show the request type icon and would not display the request type name. Without a request name, users tend to confuse to what kind of request type typically when an approval is required.

      Suggested Solution

      Add the request name together with the request type icon.

      Why this is important

      Avoid confusion on request types required for a user to approve.

            [JSDSERVER-4803] Option to display Request Type name in portal request view

            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 980980 ]
            Violeta Fulger made changes -
            Summary Original: Option to display Request Name in portal request view New: Option to display Request Type name in portal request view
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS Original: 3 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 3
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1

              Unassigned Unassigned
              nmohdkhalid Nabil
              Votes:
              20 Vote for this issue
              Watchers:
              14 Start watching this issue

                Created:
                Updated: