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Suggestion
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Resolution: Unresolved
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None
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None
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0
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2
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
At the moment, when a request is created, the request will only show the request type icon and would not display the request type name. Without a request name, users tend to confuse to what kind of request type typically when an approval is required.
Suggested Solution
Add the request name together with the request type icon.
Why this is important
Avoid confusion on request types required for a user to approve.
- relates to
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JSDCLOUD-4803 Option to display Request Name in portal request view
- Closed
- links to
[JSDSERVER-4803] Option to display Request Type name in portal request view
Support reference count | Original: 1 | New: 2 |
UIS | Original: 1 | New: 0 |
Labels | New: ril |
Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 980980 ] |
Summary | Original: Option to display Request Name in portal request view | New: Option to display Request Type name in portal request view |
UIS | Original: 2 | New: 1 |
UIS | Original: 1 | New: 2 |
UIS | Original: 3 | New: 1 |
UIS | Original: 1 | New: 3 |
UIS | Original: 0 | New: 1 |