Link organization to Confluence page

XMLWordPrintable

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Lucas Silva
      Jira Service Management Cloud team

      Relates to JSD-1239. While some details could be stored in the customer profile, many things are related to their organization. It's often irrelevant which contact in the organization is involved.

      In confluence we already register details like which products the organization has, their support contracts, details about what was delivered, etc. It would be nice if we could like an organization to an organization much like we can already do with issues. This would remove the need of having many additional organization fields in JSD and keep all data stored in one place. At the moment we are only able to add a link to the organization on Confluence, but not from JSD to confluence.

            Assignee:
            Unassigned
            Reporter:
            Paul Bouchaut
            Votes:
            3 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: