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  1. Jira Service Management Cloud
  2. JSDCLOUD-4501

Add custom email template for internal team alerts(for agents) in Service Desk cloud.

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As per https://jira.atlassian.com/browse/JSD-218 custom notifications is possible for customer notifications. While this is great, it doesn't serve us. We use JIRA service desk internally and is not exposed to outside customers. 

      • Add the custom notifications for agents/admins
      • Allow Custom fields to be used as message variables in the template

            [JSDCLOUD-4501] Add custom email template for internal team alerts(for agents) in Service Desk cloud.

            Samriddhi Saumya made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Samriddhi Saumya made changes -
            Link New: This issue duplicates JSDCLOUD-5425 [ JSDCLOUD-5425 ]
            Samriddhi Saumya made changes -
            Labels New: lim-dupfr lim-reviewed lim-sam
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS New: 1
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3444611 ] New: JAC Suggestion Workflow 3 [ 3695543 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2317843 ] New: JAC Suggestion Workflow [ 3444611 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            SET Analytics Bot made changes -
            Support reference count New: 2
            ari (Inactive) made changes -
            Component/s New: Customer Notification, outgoing emails [ 46694 ]
            Component/s Original: Email - Outgoing [ 46696 ]

              Unassigned Unassigned
              66905008e2cc Ambika
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                Created:
                Updated:
                Resolved: