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  1. Jira Service Management Cloud
  2. JSDCLOUD-4489

Redirect a Moved Request to its JIRA URL if Portal URL is Not Available and Anonymous View is Enabled

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      There're chances that an SD request is moved to a non-SD project e.g. from SD-1 to NSD-2. In this case, when accessing SD-1 via its Portal URL it says the request has been moved to a project which you have no access. This is because there's no Portal URL for NSD-2 to be redirected to.

      Suggestion

      Theoretically this is a correct message. However, if NSD is open to Anonymous access, then it would be better if JIRA or SD could detect this and redirect SD-1 to the JIRA URL of NSD-2, which will be accessible by any Anonymous user.

      Note

      When it comes to Anonymous, this should be tracked closely with JSD-4467.

            [JSDCLOUD-4489] Redirect a Moved Request to its JIRA URL if Portal URL is Not Available and Anonymous View is Enabled

            Matthew Hunter made changes -
            Labels Original: timeout-suggestion-bulk-close202104 New: timeout-suggestion-bulk-close timeout-suggestion-bulk-close202104
            Matthew Hunter made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Matthew Hunter made changes -
            Labels New: timeout-suggestion-bulk-close202104
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3444633 ] New: JAC Suggestion Workflow 3 [ 3695554 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2319454 ] New: JAC Suggestion Workflow [ 3444633 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051653 ] New: JSD Suggestion Workflow - TEMP [ 2319454 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2046757 ] New: JSD Suggestion Workflow [ 2051653 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1873370 ] New: JSD Suggestion Workflow - TEMP [ 2046757 ]
            jonah (Inactive) made changes -
            Description Original: h4. +Summary+
            There're chances that an SD request is moved to a non-SD project e.g. from SD-1 to NSD-2. In this case, when accessing SD-1 via its Portal URL it says the request has been moved to a project which you have no access. This is because there's no Portal URL for NSD-2 to be redirected to.

            h4. +Suggestion+
            Theoretically this is a correct message. However, if NSD is open to Anonymous access, then it would be better if JIRA or SD could detect this and redirect SD-1 to the JIRA URL of NSD-2, which will be accessible by any Anonymous user.

            h4. +Note+
            When it comes to Anonymous, this should be tracked closely with JSD-4467.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-4489].
              {panel}

            h4. +Summary+
            There're chances that an SD request is moved to a non-SD project e.g. from SD-1 to NSD-2. In this case, when accessing SD-1 via its Portal URL it says the request has been moved to a project which you have no access. This is because there's no Portal URL for NSD-2 to be redirected to.

            h4. +Suggestion+
            Theoretically this is a correct message. However, if NSD is open to Anonymous access, then it would be better if JIRA or SD could detect this and redirect SD-1 to the JIRA URL of NSD-2, which will be accessible by any Anonymous user.

            h4. +Note+
            When it comes to Anonymous, this should be tracked closely with JSD-4467.

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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                Created:
                Updated:
                Resolved: