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  1. Jira Service Management Cloud
  2. JSDCLOUD-4160

Add an extra column to display number of surveys submitted sent when viewing "My Requests"

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, when user clicks on My Request from the Customer Portal , there is only three drop-down column (Created by, Status, Request Type) displayed as below:

      Customization is needed in order to add an extra column.

      Suggested Solution

      Once admin has the ability to resend the customer satisfaction (CSAT) feedback to the customers for multiple times as per JSD-4159. They should be able to add an extra column to display number of surveys submitted sent when viewing "My Requests"

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              Unassigned Unassigned
              rvasudiven Ranjen Vasudiven (Inactive)
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                Created:
                Updated:
                Resolved: