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  1. Jira Service Management Cloud
  2. JSDCLOUD-4149

Add an option to open KB pages in confluence

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently when user clicks on a KB link in Customer Portal the page will be opened in a popup. However if the KB article has links to another articles, in order to facilitate user to navigate between different KB pages it would be nice if user can open the original KB article directly in confluence in a new browser tab instead of a popup.

      Suggested Solution

      Add an option in JIRA Service Desk to allow user open KB article directly in confluence in a new browser tab.

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-11742 Allow JSM customers with Atlassian accounts the ability to log into Confluence directly to view knowledgebase pages/spaces

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-4149 Add an option to open KB pages in confluence

          • Closed

          Activity

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              Unassigned Unassigned
              cmao Chen Mao (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: