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  1. Jira Service Management Data Center
  2. JSDSERVER-4149

Add an option to open KB pages in confluence

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    • Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently when user clicks on a KB link in Customer Portal the page will be opened in a popup. However if the KB article has links to another articles, in order to facilitate user to navigate between different KB pages it would be nice if user can open the original KB article directly in confluence in a new browser tab instead of a popup.

      Suggested Solution

      Add an option in JIRA Service Desk to allow user open KB article directly in confluence in a new browser tab.

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        Issue Links

          relates to

          Suggestion - JSDCLOUD-4149 Add an option to open KB pages in confluence

          • Closed

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              Unassigned Unassigned
              cmao Chen Mao (Inactive)
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                Updated:
                Resolved:

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