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  1. Jira Service Management Cloud
  2. JSDCLOUD-390

Ability to search by reference ID in Customer Portal

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Improve the ability to search by reference ID(Isuee Key) in Customer Portal as you can see on the following screenshot:

        1. request_by_reference.png
          request_by_reference.png
          39 kB

            [JSDCLOUD-390] Ability to search by reference ID in Customer Portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3442865 ] New: JAC Suggestion Workflow 3 [ 3696635 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2318917 ] New: JAC Suggestion Workflow [ 3442865 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051105 ] New: JSD Suggestion Workflow - TEMP [ 2318917 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2046147 ] New: JSD Suggestion Workflow [ 2051105 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1871040 ] New: JSD Suggestion Workflow - TEMP [ 2046147 ]
            jonah (Inactive) made changes -
            Description Original: Improve the ability to search by reference ID(Isuee Key) in Customer Portal as you can see on the following screenshot:
            !request_by_reference.png!             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-390].
              {panel}

            Improve the ability to search by reference ID(Isuee Key) in Customer Portal as you can see on the following screenshot:
            !request_by_reference.png!
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-390 [ JSDSERVER-390 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud New: affects-cloud affects-server
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-cloud

              jhansen@atlassian.com Joshua Hansen
              hlechner HenriqueA
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              20 Vote for this issue
              Watchers:
              19 Start watching this issue

                Created:
                Updated:
                Resolved: